Shipping & Delivery Policy

Don Strategic Group delivers two kinds of work: digital deliverables (strategy files, creative assets, dashboards, site handovers) and, on brand building and placement engagements, physical items such as product samples, prototypes, and inventory. This policy explains how and when each is delivered.

Digital deliverables

• Shared electronically by email or through a secure client link — no shipping cost applies.
• Delivery dates are agreed in writing at the start of the project and depend on you returning briefs, files, and approvals on time.
• If we are waiting on your input, the delivery date moves out by the same amount of time.
• Editable source files are handed over once the final invoice for that phase is settled.

Samples, prototypes & physical goods

• Orders are prepared and dispatched within 3–5 business days of confirmation, unless your quote states otherwise.
• Manufacturing lead times set by third-party factories are quoted up front and run in addition to dispatch time.
• We ship with tracked, insured carriers (UPS, FedEx, DHL, or USPS) and email the tracking number the moment your parcel leaves.
• Shipping charges, packaging, and any expedited handling are quoted before you are charged.

Shipping costs & timeframes

Costs are calculated per order from weight, dimensions, destination, and the service level you choose. Domestic orders typically arrive in 2–5 business days after dispatch; international orders typically take 7–21 business days depending on customs clearance. Estimated windows are not guarantees.

Order processing

Orders are processed Monday to Friday, excluding public holidays. Orders confirmed after the daily cut-off, or at a weekend, enter the queue on the next business day. You will receive an order confirmation and a separate dispatch notice with tracking.

International shipping, duties & taxes

We ship worldwide where a carrier serves your address. Unless your quote says otherwise, you are the importer of record and are responsible for all customs duties, import taxes, and brokerage fees charged by your country. These are collected by the carrier on delivery and are not refundable by us.

Delivery addresses

Please confirm your address before dispatch — we ship to the address supplied at checkout or in your brief. We are not responsible for parcels delivered to an address you provided. If a delivery fails because a carrier could not access the address or nobody was available to sign, a second delivery attempt may carry a re-shipping fee.

Lost, damaged or missing items

• Report damage or missing contents within 5 business days of delivery with photos and the packaging intact.
• For lost parcels, we open a carrier claim and either reship or refund the item value once the carrier rules.
• Where a replacement is not possible, credit is issued against the order and can be applied to a future project.

Risk & title

Risk of loss passes to you when the carrier takes possession of the goods. Title transfers on full payment.

Returns

Physical items are handled under our Refund & Cancellation Policy. Custom-manufactured goods, samples made to your specification, and one-off prototypes cannot be resold, so they are non-returnable unless they arrive faulty or incorrect.

Questions

Email Zach@TheBrandDon.com with your order number and we will confirm status, tracking, or a revised delivery window.